As soon as the order is dispatched from our warehouse, you will be contacted via email confirming the shipping details.
Non-registered users can track order status using the tracking information provided in the email.
If you have a registered account on thesmartnotebook.com, you can track the status of your order in the Order History section.
If you have any questions or have not received a confirmation email, please contact Customer Support.
Once you have placed the order, it is not possible to change the delivery address.
If you have any questions or you didn’t receive the refund, please contact our customer service. customers@thesmartnotebook.com
If the product you receive is not what you ordered, The Smart Notebook will take full responsibility for returning and refunding the item in question.
Should this occur, Customer Support, selecting ‘Returns & Refunds’ as the contact reason. You will then be contacted in order to organize parcel collection, at no extra cost. Products are checked once they are returned to our warehouse and refunds are only made if the condition of the product complies to our return terms.
Please note, orders placed during office hours (Monday – Friday, 8:00am – 5:00pm EST) are typically processed within 2-3 working days, while delivery times depend on the carrier and shipping method. Since deliveries are not made on Saturdays, Sundays, or public holidays, they will be made on the following working day.
If you have any questions or are experiencing delays with the delivery of your order, please contact Customer Support.
If you receive an ‘attempted delivery’ notification, you can expect the courier to attempt to delivery your order on the following working day.
If you want to schedule a delivery or pick up your order at the courier’s local office, follow the instructions on the delivery notification.
Our order fulfillment center aims to deliver all orders within specified delivery times. Unfortunately, for reasons beyond our control, deliveries may very occasionally be subject to delays.
Possible issues regarding shipping may include:
– The product you ordered is out of stock;
– The delivery address is in a country that we do not currently deliver to;
– The delivery address refers to a PO Box. Unfortunately, we cannot deliver to PO Boxes as we require a signature on delivery.
DUE TO THE CURRENT SITUATION, DELIVERY TIMES MIGHT CHANGE.
Please note: Orders are only processed during working days (Monday – Friday, 8am – 5pm EST) are typically processed within 2-3 working days.
Since deliveries are not made on Saturdays, Sundays, or public holidays, they will be made on the following working day.
The shipping cost method is calculated before the order is accepted.
Before refunding any order, we must first check the condition of the returned product. Refunds are made within 14 days if the product meets our return standards. If you have any questions or have not yet received your refund, please contact Customer Support.
If your order has already been shipped, we invite you to wait until it arrives and then to contact Customer Support to request its return. We inform you that, once confirmed, your order cannot be deleted.
In order to return any products, you must request authorization from Customer Support, selecting ‘Returns & Refunds’ as the contact reason. You will then be contacted via email with instructions on how to proceed.
You are free to choose a shipping method to return the product(s), although we highly recommend you to choose a tracked service.
Refunds are made within 14 days of the refund request and only if the product in question is in perfect condition. We must first wait for the product to be returned to our warehouse where it can be thoroughly checked.
Delivery to our warehouse depends not only on the chosen carrier, but also on a number of other factors outside our control.
Unfortunately, we cannot refund return shipping costs.
Before returning any products, you must request authorization from Customer Support, selecting ‘Returns & Refunds’ as the contact reason. You will then be contacted via email with instructions on how to proceed.
You are free to choose a shipping method to return the product(s), although we highly recommend you to choose a tracked service.
To qualify for our return terms you must place your return request within 14 days of the receipt of your parcel, or within the term established by the mandatory regulations applicable in the country where you reside, if this is longer.
The return must be delivered within 14 days from when you receive your return authorization.
Please note: personalized products cannot be returned unless the product or the personalization are defective
The refund will be automatically processed using the original payment method and you will receive confirmation via the email address indicated on the order.
After receiving a return authorization from Customer Care, we must receive your return within 14 days. Please note: Personalized products cannot be returned unless the product or the personalization is defective. All refunds will then be processed within 14 days.
Please note: personalized products cannot be returned unless the product or the personalization are defective.
Product Support
Most of the covers in our collections are made from synthetic material (sustainable source).
The Fabby Smart Notebook and Notepads are made from certified products sourced from sugarcane bagasse for environmental reasons.
All The Smart Notebook collections are conceived and designed in Colombia by The Smart Notebook teams and were manufactured in a small town called Funza in the same country by female heads of families.
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Get support by email: costumers@thesmartnotebook.com
